Returns & Exchange

GENERAL
Purchases can be exchanged or returned if they do not meet customer requirements. OUTFIT has a return period of 14 days. The condition is that the customer can submit the purchase receipt and the items are undamaged and not used or worn. The items must be provided with all original labels and properly packaged. Underwear can never be exchanged or returned. For online purchases, returns are only possible with a fully completed return form. The customer received this at the order.

RETURN FROM POST
Online purchases can only be returned with a completed return form. The customer packs the return to send items preferably in the original shipping box and uses the return address stated on the return form. Return Address:

OUTFIT online
Double Neighborhood 9
1441 CT Purmerend
The Netherlands

Upon receipt, OUTFIT inspects all returned items. OUTFIT is entitled to refuse and return items, if they appear to be worn, damaged, or whose original labels have been removed. Once OUTFIT has processed the returns and all terms and conditions of return are met, the invoice amount will be refunded within 30 days to the customer's account or credit card.

RUILEN OR RETOURNER IN SHOP
It is possible to trade or return purchases at the OUTFIT store in Purmerend. When returning online purchases, the customer receives a return receipt from the store. If all terms of exchange and return are met, the invoice amount will be refunded within 14 days to the customer's account or credit card. It is not possible to repay the purchase amount in cash.

SHIPPING
OUTFIT is not responsible for any issues that occur when returning items. For example (but not exclusively): goods that get damaged during shipment or are delivered incorrectly. OUTFIT therefore recommends using a sender which ensures the value of the returned items and provides the customer with proof of shipment. The cost of the return shipment is at the expense of the customer and will not be refunded by OUTFIT.

RETURN FORM
The return form you receive at your order can also be viewed or printed here.

 
ASK?
Do you have questions about the Return Policy of OUTFIT?
Please contact us by sending an email to [email protected]